faq

Kwickly is a delivery and e-commerce platform designed for African, Caribbean, and diaspora communities. We connect local ethnic stores and service providers with customers, offering fast, same-day delivery and an easy online shopping experience.

We’re currently delivering across Scotland, with plans to expand across the rest of the UK very soon.

Please browse our online marketplace, add your favorite cultural products to the cart, and check out. Once you place an order, we’ll take care of the rest including working with the store and coordinating delivery.

While we’re happy to assist, we strongly recommend ordering through our website. It’s quicker, easier to track, and helps us process your order smoothly and accurately.

Yes. During checkout, you can select your preferred delivery time window (based on availability), or request same-day delivery if ordering early.

If your order hasn’t been dispatched yet, we’ll do our best to accommodate changes. Contact our support team as soon as possible via email or WhatsApp.

We aim for same-day delivery for local orders placed before the cut-off time. Some deliveries may arrive within a few hours, depending on distance and store availability.

We offer fair and transparent pricing based on your delivery distance and order size. Any delivery fee will be clearly shown at checkout before you confirm your order.

Yes! Once your order is on the way, you’ll receive real-time updates via text or WhatsApp, including live tracking under your order tab in your profile.

If you're unavailable, we’ll contact you to reschedule or follow any delivery instructions you provided. In some cases, we can leave the parcel with a neighbor or in a safe spot based on your instructions.

We accept all major debit/credit cards, bank transfers, and secure online payments via Stripe. Payment instructions are provided during checkout.

We’ve got your back. If an item is missing, damaged, or incorrect, contact our support team right away via email or WhatsApp. We’ll resolve it quickly and fairly.

We’d love to partner with you. Email us at hello@kwicklysolutions.com. We’ll help you list your products and manage deliveries.

Not at all. We’ll support you with onboarding, uploading products, and learning the system, even if you’re completely new to e-commerce.